1. General Refund Policy

Non-refundable Tickets: Many events clearly state that tickets purchased are non-refundable unless the event is cancelled or postponed.
Event Cancellation: If the event is cancelled, tickets are generally refundable, including any booking fees (unless otherwise stated).
Event Postponement: If an event is moved, you may be given the option to keep your ticket for the new date or request a refund.
Minor Changes: Minor changes, such as schedule or time changes, are usually not eligible for a refund.

2. Ticket Type-Dependent Policy

Digital Tickets: They may have a quicker refund process, as they are easier to verify and manage.
VIP Tickets or Packages: They often follow specific rules, which may include more restrictive refund clauses.
Transferable Tickets: Some systems allow you to transfer or resell tickets to a third party instead of getting a refund.

3. Reasons for Requesting a Refund

Personal Issues: Most policies do not allow refunds for personal reasons, such as illness or changes in plans.
Technical Issues: If the booking system caused errors during the purchase, a refund may be granted.
Weather Conditions: For outdoor events, refunds for inclement weather are only granted if specified in the ticket policy.

4. Refund Timings

Time Frame: Many policies impose a deadline within which you can request a refund, such as within 7-14 days of purchase.
Refund Process: Once approved, refunds can take anywhere from a few days to several weeks to process.

5. Local Regulations in Europe

In Europe, regulations such as the Consumer Rights Directive can impact refund policies:

Distance Purchases: For online purchases, consumers have a 14-day withdrawal period for digital goods, but live events are generally excluded.
Cancelled Events: Under European regulations, if an event is cancelled, consumers are entitled to a full refund.

6. Tips for Buyers and Organisers

Buyers:
Read the terms and conditions carefully before purchasing.
Consider purchasing ticket insurance, where available.
Organisers:
Clearly communicate refund policies on the website or during the purchase process.
Offer flexibility, such as credits or ticket transfers, to reduce refund requests.